FAQ
✨Please Read Thoroughly✨
What is sticker mail vs tracked mail?
- Sticker mail is sent as a stamped envelope. It will be set up only for sticker items to keep shipping rates low. It will not include tracking as it will only be arriving by letter mail.
- For grouped items such as prints/stickers/other goods, it will include a tracking label and will be sent as a package.
- Stickers totaling 15 will be sent with tracking.
When will I receive my order?
- Orders will be processed within 5-7 days from purchasing.
- For US Domestic Orders, please expect delivery to be 1-2 weeks depending on your location. If it is longer than 2 weeks, USPS may have severe back-ups due to seasonal issues.
- Please double-check your address to make sure it is correct as to not delay orders and shipment.
RETURNS & REFUND POLICY
- Nha Hoang Art does not offer refunds, returns, cancellations, or exchanges due to being a small shop. All sales are final.
- In special cases, if your order is defective upon arrival please contact info@nhahoangart.store within 7 days of receiving the order. Please label the subject with Defective Order.
When will you have new products?
- New arrivals will be posted via my Instagram @ nhahoang.art
- If you like to get updates from non-social media means, please consider signing up for the newsletter :) Products, drops, talks, and sometimes giveaways will be specially announced by email.
What about other questions?
Please direct other non-shop policy inquiries through the contact page.